Issues with Celonis Reports and Dashboard in Apps and Studio

We've now resolved the incident. Thank you for your patience.

We have identified the root cause of the issue and have implemented a fix. The data models are currently recovering, and the systems are stabilizing. We are monitoring the situation closely to ensure there are no further disruptions.

We have implemented a temporary fix for the issue and are closely monitoring the situation to ensure it does not recur. We will continue to provide updates as necessary.

We are still working on fully restoring the service. Users may be experiencing intermittent failures, but most data models and processes are working as expected.

We are aware that our customers are currently experiencing issues with Celonis reports and Dashboards in Apps and Studio on the US-2 cluster. Customers may experience issues with queries and other components accessing Celonis Data Models. Our team is working on resolving this issue as soon as possible. We apologize for any inconvenience caused and appreciate your patience while we work to resolve this matter. We will update you with further information as soon as we know more.