Cloud Extractor Issues
We've now resolved the incident and all cloud connectors are now working.
Impact/Cause A subset of extractions from cloud apps failed for 30 mins due to a node unexpectedly going down on AWS causing network connection issues.
Thank you for your patience
We expect a full resolution of service within 30 minutes. Next update in 30 minutes.
The cause of extractor failures has been identified and we are recovering the service. Next update in 30 minutes.
Cloud extractors are experiencing intermittent errors as of 4pm EST. Extractor connections for Zendesk, Ariba, Salesforce may be failing or jobs could fail with unable to reach extractor. This issue is not impacting all customers. Next update in 60 Minutes.
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