Elevated error rate for data load and export

We have now resolved the incident. Thank you for your patience.

The recovery for eu-2 and us-2 is complete!

For eu-3, most of the affected infrastructure has successfully been replaced already. We are steadily progressing with replacing the remaining infrastructure.

We are still working on replacing the infrastructure affected by the underlying issue and are making steady progress. The increased error rates should decrease during the process.

We are working to replace the infrastructure affected by the underlying issue and are making steady progress. During this process, increased error rates may occur, which we would like to apologize for.

We've confirmed and identified the issue, which affects a very limited number of file system operations. We are working on rolling out a resolution.

We are continuing to investigate the issue. Unfortunately, we currently do not have any further updates to share.

We are in close contact with our cloud provider's support team as we continue the investigation. Thank you for your continued patience.

We are investigating reports of sporadic problems with data load and export. Please stand by for further updates, and we'll be in touch as soon as we know more. We apologize for any caused inconvenience.