Extraction failures for uplinked database connections


We have now resolved the incident. Thank you for your patience.

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We have deployed a fix and are no longer observing any errors. We will continue monitoring before marking this as resolved.

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Customers using an uplinked database connection are currently experiencing extraction failures in Event Collection indicated by Failed. Null. in the user interface logs. We have identified the problem and are currently working on a fix. Please standby for further updates. We apologize for any inconvenience caused.

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Began at:

Affected components
  • AU-1
  • EU-1
  • EU-2
  • EU-3
  • EU-4
  • EU-5
  • UK-1
  • US-1
  • US-2
  • US-3
  • JP-1
  • Snap
  • TryCelonis
  • Training