Upcoming infrastructure update — 2026-05-16, 07:00 UTC

Overview
To ensure the Celonis platform remains aligned with the latest global performance and security standards, we are conducting priority maintenance on our underlying cloud infrastructure. Our goal is to enhance the stability of Action Flows with as little disruption to your operations as possible.
While we strive to provide more advanced notice for scheduled events, this specific update follows an accelerated timeline in coordination with our infrastructure partners. This ensures that critical stability enhancements are applied to your environment as swiftly as possible to maintain peak operational resilience.

Potential Impact & Action Required While we expect the majority of services to remain stable, there is a slight possibility of brief, intermittent interruptions to Action Flows between 07:00 and 08:00 UTC:

For UI & Executions, You may encounter temporary difficulty accessing the Action Flows UI or triggering manual executions.
For Webhooks & Triggers, there is a minimal risk that incoming webhook requests (including Skills/Knowledge Model Triggers) could return a temporary error during the expected intermittent interruptions.

Action Required: As a precaution, we recommend reviewing any scheduled executions intended for this window to ensure they completed successfully after the maintenance is finished.

Further information
If you have questions or require assistance, please contact our Support Team. We appreciate your agility and cooperation.