Support Portal not accessible

Dear Celonis Customers and Partners,

Update: The technical difficulties with support.celonis.com persist. Our platform provider is still working to resolve the root cause. We understand the impact this has on your operations and sincerely apologize for the extended downtime

While we work to get the system back online, please use the following interim solutions:

• For new cases: Please email your request directly to supportcase@celonis.com as an interim solution.

• For existing cases: Please reply to any previous emails you have received regarding your existing case number.

We will notify you as soon as the support portal is back in service. Thank you for your patience and understanding.

We have identified an issue preventing access to the Support Portal. As a consequence customers might not be able to open tickets. We have engaged our CRM team and are currently working directly with Salesforce engineering to identify the root cause.

This is treated with the highest priority and we will provide further updates as they become available. In the meantime please reach out to your account team (VE &AE) if you need immediate support on raising ticket.

We sincerely apologize for the disruption to your workflow.