Delayed data updates in Navigator

This incident has been resolved. The FullFetch process has completed successfully, and all data in Navigator is now up to date for affected customers. Thank you for your patience while we worked through this.

The root cause behind the delayed data in Navigator has been resolved, and the incident is now stable. However, the next scheduled FullFetch run is required to fully restore up-to-date data for affected customers — this is expected to complete by tomorrow. We will confirm once all data has been refreshed.

We appreciate your patience and apologize for the inconvenience this has caused.

We are currently investigating an issue causing data in Navigator to be outdated (over 24 hours old). Our team has identified the root cause and is actively working on a fix. We will provide updates as more information becomes available.