Support Portal not accessible

We are currently addressing two separate issues affecting access to the Celonis Support Portal. Please follow the guidance below to ensure uninterrupted service.

1. Celopeers.com Redirection

Please be advised that the automatic redirection from celopeers.com to support.celonis.com is no longer active.

Action Required: Users must now navigate directly to support.celonis.com to open or manage support tickets. We recommend updating your browser bookmarks accordingly.

1. Celonis ID Login Issues We are investigating reports of login failures specifically when using Celonis ID to login to Celonis Support Portal .

Workaround A: Use the "Email and Password" login option on the sign-in page.

Workaround B: Open a New Incognito/Private Window or clear your browser’s cookies and cache. This resolves the current authentication conflict.

Our team is working to stabilize the Celonis ID authentication flow. We apologize for the change in the Celopeers navigation and any inconvenience caused.

We have resolved the problem, and Customers and Partners are now able to create tickets via the support portal. Celonauts should use the internal case form to log tickets.

Dear Celonis Customers and Partners,

Update: The technical difficulties with support.celonis.com persist. Our platform provider is still working to resolve the root cause. We understand the impact this has on your operations and sincerely apologize for the extended downtime

While we work to get the system back online, please use the following interim solutions:

• For new cases: Please email your request directly to supportcase@celonis.com as an interim solution.

• For existing cases: Please reply to any previous emails you have received regarding your existing case number.

We will notify you as soon as the support portal is back in service. Thank you for your patience and understanding.

We have identified an issue preventing access to the Support Portal. As a consequence customers might not be able to open tickets. We have engaged our CRM team and are currently working directly with Salesforce engineering to identify the root cause.

This is treated with the highest priority and we will provide further updates as they become available. In the meantime please reach out to your account team (VE &AE) if you need immediate support on raising ticket.

We sincerely apologize for the disruption to your workflow.