Service Disruption on BR-1

The fix for the infrastructure-related issue in the BR-1 region has been successfully deployed, and we are seeing a restoration of services across the environment. Our engineering teams have confirmed that the impact is now mitigated.

We are closely monitoring the system performance to ensure full stability.

Thank you for your patience.

We have identified the root cause of the current service disruption as an issue within a central component of our cloud provider’s hosting infrastructure. This triggered a cascading failure across multiple services within the BR-1 region.

A fix has been confirmed and is currently being deployed.

At this time, we are performing the following recovery actions:

• Database Recovery: We are in the process of restarting the database. Due to the volume of data, this process is expected to take some time.
• Service Rollouts: Fixes are actively being rolled out to the impacted services.

We are seeing signs of recovery and will provide another update once the database restart is complete or within the next 60 minutes.

We appreciate your patience as we work to resolve this.

We are experiencing a service disruption affecting the BR-1 environment.

Restoring full functionality is our top priority, and our core infrastructure team is engaged in recovery efforts.

We appreciate your patience as we work to resolve this.