Some customers experience Service Disruption on US-1

Resolved
Resolved

This issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

Identified

Recovery efforts are ongoing.

We are making steady progress in stabilizing service functionality, though a full resolution has not yet been reached.

Our teams remain fully engaged and will provide another update as soon as more milestones are met.

We apologise for the inconvenience.

Updated

Our engineering teams are currently pursuing parallel workstreams: Prioritising immediate restorative actions to stabilise the environment while simultaneously conducting a root cause analysis.

We are committed to restoring full service as quickly as possible.

We appreciate your patience as we work to resolve this

Investigating

We are experiencing a service disruption affecting the US-1 environment for some customers.

Restoring full functionality is our top priority, and our core infrastructure team is engaged in recovery efforts.

We appreciate your patience as we work to resolve this

Began at:

Affected components
  • US-1