502 Errors and issues accessing the EMS Platform.

Uptime Impact: 1 hour, 8 minutes, and 23 seconds
Resolved
Resolved

We've now resolved the incident. Thank you for your patience. If you have further troubles inform us via the Service Desk.

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Recovering

We are in the process of fixing the issue and are waiting for things to recover.

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Identified

It appears the 502 errors are the result of a vendor outage. Errors have declined over the last 30 minutes. Please try to access you Celonis instance again and let support know if you continue to see errors.

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Investigating

We are receiving various reports of issues logging in and accessing the EMS platform, a key symptom is 502 errors which are occurring across our realms. Your realm may not be listed but is likely impacted if you face the aforementioned behavior. We are sorry for this inconvenience and are working to mitigate and resolve this issue as quickly as possible. Thank you for your patience.

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Began at:

Affected components
  • EU-1
  • EU-2
  • EU-3
  • EU-5
  • UK-1
  • US-1
  • US-2
  • US-3
  • JP-1
  • TryCelonis
  • Training