We're currently experiencing issues with Data Model Loads on US-1

Uptime Impact: 4 hours, 35 minutes, and 49 seconds
Resolved
Resolved

We've now resolved the incident. All the remaining data models have been migrated and all data models should be available and loading. Thank you for your patience.

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Recovering

Automated restorative actions have completed. The environment is back to normal except for a small number of Data Models which are being manually restored.

Next update at 19:30 UTC.

We apologise for any inconvenience caused.

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Recovering

Restorative actions have led to a significant improvement in Data Model Load times on US-1. More work is required for complete restoration which is expected by 16:30 UTC.

Next update at 16:30 UTC.

We apologise for any inconvenience caused.

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Identified

Increased in Data Model Load times on US-1 persist leading to slower Data Model load processing, loads not finishing in time or being cancelled. Our teams are engaged and actively working on recovery. Investigations and restorative actions continue.

Next update at 14:00 UTC.

We apologise for any inconvenience caused.

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Identified

We're currently experiencing an increase in Data Model Load times on US-1 leading to slower Data Model load processing, loads not finishing in time or being cancelled. Our teams are engaged and actively working on recovery.

Next update at 12:00 UTC.

We apologise for any inconvenience caused.

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Began at:

Affected components
  • US-1