RCA: An internal service to manage DNS configuration behaved unexpectedly, causing the records for EU-2 to be replaced with incorrect values. We immediately corrected the configuration, but due to DNS caching, it took a while for the fix to take effect for all of our customers. We have identified the root cause for the unexpected behavior of the internal service and have adjusted our baseline configuration to prevent this from happening in the future.

Resolved

We have now resolved the incident. Thank you for your patience.

Recovering

We have fixed the issue and the environment should be accessible again for most customers.

Identified

We've identified the root cause of the issue. It affects only the external reachability of the environment. Scheduled Data Jobs are still executed and Data Models will be accessible without a reload once reachability is restored.

Investigating

Some people are experiencing problems with our service right now. Please standby for further updates, and we'll be in touch as soon as we know more. We apologize for any inconvenience caused.

Began at:

Affected components
  • EU-2